To measure its customers’ satisfaction and to ensure constant improvement of its services, DSR carries out an in-depth survey each year among the customers in its restaurants.
This is carried out with the support of an outside body, and only with the customer’s consent. The results are compiled by an external company to ensure total neutrality. They are presented to the principal with comments by the establishment’s section manager. If necessary corrective measures are taken.
A suggestion form, which is usually placed at the cash tills, gives the client the opportunity each day to make comments to DSR about the quality of the service. Whether these comments take the form of thanks, or of suggesting certain improvements, the guest who has taken the trouble to let us know about his impressions will always receive a personal reply outlining the actions taken to respond to his request.
