Placing the customer’s satisfaction at the centre of its concerns is one of the cornerstones of DSR’s business policy.

To guarantee that this is applied on a daily basis, DSR’s operations are based on its ISO 9001 certified quality system, which aims to continuously improve its services.

This certification is a tool to:
• introduce rigorous procedures in all our areas of activity, so that we can respond better to the expectations and needs of our customers;
• continuously review our quality system and adapt it to changes in our environment
• foster a climate in our company that is favourable to continuous improvements in our services.

This quality management system is by no means static. It allows each employee to give their views on improving the tools they use, so as to continuously develop the way our company functions. This system provides us with positive inputs to ensure the longevity, growth and wealth of our company.

Main activities of the quality department :

• Implementing the quality management system.
• Dealing with customer complaints and requests.
• Dealing with ideas for improvements and comments on poor functioning put forward by the employees.
• Managing surveys about the satisfaction of customer guests.