As the leader in the contract catering market in Western Switzerland, DSR has developed a cluster of expertise in its organisation that enables it to meet the most varied needs of its customers, and to offer them personalised services.
1. Listening and closeness
A good understanding of the distinctive characteristics of our customers and of their specific expectations is the first stage in developing a partnership. Identifying the profile of the consumers will greatly help to define the appropriate selection of foods to be offered.
2. DSR : the recipe for wellness
Giving pleasure while also ensuring that the guests eat a balanced diet is DSR’s daily ambition. We put this genuine mission into practice by offering our customers a convivial atmosphere through a warm welcome and a meticulous service on the one hand, and by providing culinary and dietary advice on the other hand.
3. Activities in the restaurant
Eating in the restaurant every day can quickly lead to a feeling of monotony among the guests. DSR is well aware of this risk, and organises frequent culinary activities in its restaurants to surprise the consumer and get him to discover a seasonal product or an exotic cuisine.
4. Consumer satisfaction – a daily concern
Measuring the level of satisfaction among the guests is a vital requirement to ensure the success of the restaurant. For this purpose, DSR supplies its customers with a form on which they can express their views and make recommendations. Moreover, once a year on average, a survey is organised to collect their overall opinions regarding the catering service.
5. Staff training – an important motivating factor
Constantly improving the skill levels of its staff is one of the keys to DSR’s success. Our company has for many years offered a programme of in-house courses, in which more than 600 employees participate each year to improve their professional knowledge and offer a genuine added value to their customers.
6. No compromise when it comes to food safety
When it comes to food safety, DSR is undoubtedly the most reliable provider in Switzerland. It quality department, together with the best specialists in the field, develops a programme that is based on the strictest HACCP standards. To guarantee the strict implementation of its hygiene regulations, DSA uses n external auditor : HACCP Pro Partners SA.
7. Reducing its impact on the environment
As the holder of ISO 14001 certification, DSR devotes itself to developing a whole series of measures to ensure the responsible management of the natural resources used in the course of its activity. The three main environmental concerns of DSR relate to waste management, energy consumption and use of natural resources.
8. Taking social responsibility is a strong commitment of the DSR business culture. Our company’s status as a private foundation is one of the main features that distinguishes us from our competitors. Because there are no shareholders, our company does not focus on making excessively large short-term profits. On the contrary, our business policy is in line with developing a long-term strategy that promotes close contacts with our customers and builds a lasting partnership. Thus, DSR redistributes 20% of its profits each year to charitable organisations in Switzerland and abroad.
9. Complete transparency in the management of the catering department
In order to enable customers to closely monitor the financial management of its catering service, DSR supplies, at intervals laid down jointly with the client, a report on the main financial indicators of the operating account. This allows the client to constantly have a clear idea of the expenses and receipts of the restaurant.
