The DSR Quality policy is based on a commitment to continuous improvement that aims to achieve excellence both with regard to the quality of our relationship with our customers, our staff and all our other partners, as well as regarding the quality of our provisions, products and services.
The objectives that reflect this policy are as follows :
• To be geared to our customers, our staff and all our other partners.
• To develop our technical and professional expertise so we are at the forefront in our area of activity.
• To put in place a clear and effective structure that is known and applied by all our staff.
• To deal effectively with customer complaints and with internal shortcomings by putting in place corrective and/or preventive actions.
• To specify a procedure for internal and external communication that is clear, concise, transparent and pertinent.
• To apply our quality management system while abiding by the values of our charter.
To achieve our objectives, we are committed to implementing our quality management system and to develop it further so as to optimise its effectiveness.
